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The Bank of Commerce, White Castle, Louisiana

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Mobile Banking Customer Awareness

Anti-virus software – if available, install mobile anti-virus and anti-spyware software on
your device and keep it updated.
Anti-malware – if available, install mobile anti-malware software on your device and keep it updated.
Password – PIN or password protect your phone or tablet and lock it when not in use; don’t reveal password information to anyone or keep it stored on the device; and don’t let your device automatically log you in or save any of your login information. Use a complex password on your device including alpha-numeric, 8 or more characters. If an “app” on your phone can use a password, you should use it and make it different than your online banking password and or your device password.

Operating System/Firmware – keep your device operating system and application up to date.

Connection – only connect to the bank via a secure connection or a non-public Wi-Fi network and remember to log out of mobile banking when you are finished with your session. Connecting to unknown Wi-Fi or public network is risky and could potentially expose your device.
Opening files – be cautious of opening unsolicited files, text messages, or applications, especially if they are received from unknown sources.
Jail broken – Never use a “jail broken” device. Jail breaking a device is the act of changing the device software to remove restrictions and limitations to the operating system of the device. This could potentially subject your device to virus and or malware.

Monitor – monitor your accounts on a regular basis to more readily detect unauthorized activity
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